Refund policy

At Karllagerfeld, your satisfaction is our priority.

We offer a 30-Day  Guarantee. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

 Eligibility for Returns:

• Item must be unused and in original packaging
• Proof of purchase is required
• Request must be made within 30 days

 Non-Returnable Items:

• Used or damaged items not due to our error
• Hygiene-sensitive products once opened (e.g. lashes)

 Refunds:

Once your return is received and inspected, we will notify you of approval. If approved, your refund will be processed to your original payment method within 5–10 business days.

 Return Shipping:

Customers are responsible for return shipping costs unless the item is defective or incorrect.